124 – Alan Tisch of Spring – For the Love of Shopping

Online retail marketplace …

Tisch-min-2Alan Tisch (more info), Founder and CEO of Spring (an online marketplace for brands enabling users to follow the brands they love and purchase new arrivals, exclusives, and one-of-a-kind products) joins joins Pavan Bahl, Rob Sanchez and guest host Charles Beckwith, on location at the 2016 SHOPTALK retail and ecommerce event in Las Vegas.

Mobile shopping mall, connecting with story, app fatigue

Tisch discusses the largest mobile shopping mall, relevance of the background of his brother David Tisch of BoxGroup, curation of products, and how his sister in law trying to live the American Dream inspired Spring. The factors motivating success such as desire for direct to consumer, the need to connect with story, convenience of multi-brand shopping, and mobile apps driving consumer interaction. Creating an online mall or marketplace, allowing brands control of their own data and story, app fatigue, and the solution of a single button on phone for shopping.

New branding, desktop access, and free shipping

Alan TischThe new direction of Spring on branding side, origins of the company’s branding, the process of working with 1,200 of the world’s largest brands, motivation for creating desktop access and omnichannel, and resulting change in cost-per-acquisition mobile to desktop, why Spring is not exactly an affiliate model, creating a shopping destination, and the value of partnerships for Spring. The nature of the Spring customer, why Spring has had an incredible rate of growth, growth hacking, how Apple helped with Spring’s launch, how Spring is making free shipping/free returns possible, and the challenges of, creating magical experiences when customers don’t care how it happens. Is physical space a part of Spring’s future?

Partnerships, a job offer, and three hours in NYC

Branded special events in stores, supporting every part of brands’ businesses, cross brand promotions, emerging tech visual search, partnering on solutions vs. what is done internally, what is hindering backend mobile commerce innovation, white-labeling, and Rob gets a job offer. Off the Grid Questions covers three hours in New York City, trying anything, and a golf caddy.

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