257 – Jason Kencevski of Speedmaster – Building a Big Online Retail Footprint

Speedmaster

Building a massive, innovative online retail business from Australia…

SpeedmasterJason Kencevski of Speedmaster (a leader in its field, built on a long term consistency of being a specialist in aftermarket automotive components), joins Pavan Bahl, Paul Waddy (Operations Manager of Showpo), and Toni Fourie (Director of Nora Network) on location in Sydney, Australia at Online Retailer City and Nora Network, for a conversation presented by Fluent Commerce.

In this episode:

  • How Kencevski’s father building engines, putting food on table
  • Company innovated a lot started exporting privately manufactured Speedmaster products to the US
  • Having 300k SKUs and a big global footprint
  • Speedmaster has won many awards, numerous patents, a lot of innovation
  • Operating a 75k ft. facility
  • Exporting/manufacturing in Australia with one retail operation in Sydney
  • Seeing a huge gap in online automotive retail
  • Brick and mortar and wholesale has been Speedmaster’s footprint
  • Starting eBay Motor business in Australia
  • Moved to online business in America
  • The challenge that no one internationally will let you coexist
  • How Speedmaster succeeded with doing a two prong approach, flying under the radar, How Kencevski’s father had “deep pockets and broad shoulders”
  • Establishing key industry connections
  • How in the first 10 years Speedmaster was sued 30 times, because of marketing budget budgets of other companies to slow them down
  • The challenge of distance, cost of logistics
  • Licensing a data solution with Oracle
  • Cars, cars, and cars
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256 – Julie Mathers, Phoebe Yu, and Anna Julia Forster – Sustainability, Transparency, Conscious Consumption

Australia’s retail and manufacturing  — sustainability, transparency, and conscious consumption…

Julie Mathers (Chief Experience Office (CEO) & Founder Flora & Fauna, Australia’s largest vegan beauty and lifestyle store), Phoebe Yu (Founder and CEO of ettitude, an Australian bedding startup offering high quality, modern, minimalistic bedding ataccessible prices with a focus on innovative fabric technology), and Anna Julia Forster (Passionate Shoemaker, and Sustainability Advocate), join Pavan Bahl on location in Sydney, Australia at Online Retailer City and Nora Network, for a conversation presented by Fluent Commerce.

In this episode

  • A focus on sustainability, educating consumers
  • Julie Mathers of Flora and Fauna, a “B-Corp”, across beauty skin care, fashion, and even chocolate
  • Pheobe Yu of ettitude, the world’s first organic bamboo lyocell fabric, in manufacturing they recycle water in system, whole process is sustainable
  • See trends, people want that life style
  • Anna Julie Foster Shoes – bespoke shoemaker, launching a sustainable premium footwear brand for women, but vegan products aren’t there yet, focus on transparency, cutting out plastics and chemicals, and won’t add to trash pile
  • The sustainable initiative has moved to “must do this”, with fashion as second largest polluter in world
  • In Sydney a lot of attention and being mindful to sustainable
  • Very few compostable facilities in Australia, despite compostable materials, so they end up in landfills, can’t provide sufficient services
  • Growing up with recycling in other counties, looking at if Australians are good at recycling?
  • Chasing brands that are sustainabley minded, and using naturally sourced materials, and working with suppliers to advance their journey toward sustainability
  • Simple things brands can do to advance sustainable – go to the factory and tell them you don’t want those thin plastic bags for clothing anymore, switch to natural materials (i.e. corn starch based bags)
  • A merchandising approach can reduce impact, and even increase revenue
  • Tracking and tracing the impact and cooperation of brands
  • Customers buying in good faith, but looking at levels from start to shelf, could be misleading for customer
  • Impact of blockchain for transparency, brands not there yet, happening with food more
  • A focus on internals of business as much as what the customer sees
  • How China got away from a “no waste ethos” as they grew
  • Sustainability, transparency, conscious consumption
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255 – GlamCorner and Zanui – Online Customer Experience in Australia

Zanu and GlamCorner

Zanu and GlamCornerWhy customer experience is at core of what drives both Australia’s larger online apparel rental business and Australia’s online destination for furniture & homewares…

Dean Jones, CEO/Co-Founder of GlamCorner (Australia’s larger online apparael rental business (like a Rent the Runway), and Yosuke Hall, Managing Director of Zanui  (an Australian online destination for furniture & homewares with 50k SKUs (Like WayFair)), joins Pavan Bahl on location in Sydney, Australia at Online Retailer City and Nora Network, for a conversation presented by Fluent Commerce.

In this episode:

  • Zanui – Online shopping for products online, how customer experience important, the element of risk, so add much content to reduce risk, and post purchase experience is very important
  • GlamCorner  – Traditionl online experience mixed with like a travel or hotel booking engine, and calendar booking engine
  • The importance of not depreciating brand partners and their brand in your online presence, creating high end online experience, including colors, fonts, to how products are displayed
  • Consideration of acquiring new brands
  • With online consumers miss the touch and feel experience, and how AR can help bridge that challengeZanu and GlamCorner
  • AR is still very high expense to render 50k 3D renders of products for companies like Zanui
  • Starting to segment audiences, collect data and identify personas, create experiences and personalize based on activity of those personas
  • Data infrastructure, how you’re collecting and organizing – so important: got to have your act together
  • Keeping in contact with site visitors throughout their  journey
  • Chatbots pros and cons
  • What to improve for customer – right size and fit
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254 – Trailblazers – The Business of Inclusive Design

Trailblazers

EXPERT TRAILBLAZERS PANEL: The Business of Inclusive Design – Market Challenges, and What It Means for Your Business

This Trailblazers panel is with Maura Horton (CEO/Founder at MagnaReady / Board Member MIT – Open Style Lab), Shelly Fogel (Executive Vice President at LFAmericas), Alexandra Connell (Founder & CEO at PATTIandRICKY.com), and Rick Darling (Executive Director of Government & Trade Relations, and Corporate Sustainability at Li & Fung Limited).

About the Trailblazers Conference June 14, 2018:

One Size Does Not Fit All: Inclusive Design & the Modern Consumer

Niche markets like adaptive, inclusive and plus-size design are growing fast in a world increasingly more invested in empowering the underrepresented.

Retail now has an opportunity to both increase profit margins while positively impacting the lives of millions of consumers with unmet needs. We look forward to further exploring these multibillion-dollar retail opportunities at this conference.

Alvanon Trailblazers is an annual gathering of top entrepreneurs, creators and businesses discussing the big topics shaping and impacting the future of our industry.

About Coresight Research and Alvanon

CORESIGHT RESEARCH is a research and advisory firm that works at the intersection of global retail, technology and fashion. The firm has offices in the US, UK, China and India and specializes in crossborder retail strategies.

ALVANON is an innovations company reinventing the way fashion works. We believe in empowering the apparel industry to change; in a desire to keep learning and improving; and that collaborative innovation is key to success in today’s rapidly changing world.

 

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